Your table pad is custom-made based on your specifications and all sales are final. When you follow our measuring instructions, we guarantee your product will fit. We also offer free color swatches on most products so you can see the exact materials and color prior to placing your order.
Upon receipt of your order, immediately open and inspect it thoroughly for any manufacturing error, defect, or shipping damage. If you find your product incorrect, damaged or defective, please contact our customer service department within seven days of delivery by sending us an email or calling 972-346-8179. We will work to get the issues resolved as quickly as possible and make it right for you.
Changes and cancellations can be done only before your order has gone into production. Production generally begins within 12-24 hours of the time of your order. If you need to cancel or modify an order, please call our customer service department at 972-346-8179. We will do our best to assist your needs, however, if your order has been put into production, we will not be able to adjust or cancel your order.